  Your cart | Hotel & Catering Operations / Documents / Manuals (109)Hotel & F&B - Operations & Consulting  If you have seen already our HOTEL OPERATIONS MANUAL and the END-OF-CRUISE CLOSE DOWN documents, then you know already our requirements/standards. There is one clear aim behind our operations and monitoring: maximum customer satisfaction, leading to optimum profits, resulting from the quality that comes through professionalism. We examine the current situation of your operation, work with you to specify goals and procedures, and assist you as partners in reaching this level of professionalism. Of course, we can also provide total management of your operation where required, i.e. operate your hotel up to and including worldwide catering logistics and personnel requirements. Contracts: professional guidance before signing contracts relating to hotel management and catering. ******************************************************************** DELIVERIES OF CONTAINERS AND LOCAL GOODS TO A VESSEL IN CUSTOM FREE AREAS As bigger the delivery of goods and materials is, as more extensive is the catalouge of points which is to consider – special in case of food and beverage. If the goods are coming for example by containers from another country, then a professional handling is necessary, in order to avoid problems with the local authorities. What is to consider, by “importing foodstuffs in a foreign country”? Selection of the carrier. To examine is following: Is the container satellite-controlled, is in the final destination port a branch office of the carrier or has the port agency to take over the container direct after arriving. The container should achieve the final destination about five days before the vessel which takes offer is scheduled. The container with all the goods and products should be sufficiently insured. The port agency must confirm in written form the exact mooring of the vessel with consideration of tides. Only then it is to be guaranteed that the cargo can be taken over in time at the scheduled time. It must be clarified exactly: The right to import all the goods and products; The right to take over the cargo in a custom free area; Is necessary to have a certificate of harmless for each product with you (this is mostly requested for meat); Select the port agency, which must be in charge to make the clearance for your container. It is to be guaranteed that on the day of the supply, no local holiday or other obstacles blocks the delivery. The trade union must be informed. Often they have the right to divide the dock labourers. Order of dock labourers, forklifts and if necessary cranes. Exact data must be given, how a supply is to be handed over to the respective ship. Take with you the temperature measuring notes which are in each cooling container. It has to be clarified, who has the right to break the customs seal of the container. In most cases is the right only by the custom authorithies. Very often you have to order the custom authorithies for container opening at a scheduled time. Make sure that the load zones are safety, so that no other persons come to damage. It is important to controll exact the loading time concerning the correctness of the invoice. The union is invoicing you the working hours. OUR SERVICE:  In our port agent register you can find the right agency for you. When desired, we select gladly the optimal port agency for your needs. We clarify all questions concerning the delivery of your (container) goods, in consideration of conditions and regulations of the destination port. We organize for you the complete supply up to destination portl.What is to consider, if foodstuffs or other goods are “local purchased in a foreign country”? The ship supplier must be selected at the right time. The ship supplier must be informed about the arrival time of the vessel and he needs the information about the port agency which is in charge for the vessel. The port agency is to be informed in time, if a local supply is ordered. The purchasing prices must be fixed exactly with the ship supplier. The standard of the products is to be defined, for example 1A American standard. In some countries makes it sense to specify also the kind of the packing in order to avoid store or hygiene problems. The kind of payment and the date of payment must be clarified before the final order is given to the supplier. It is to be guaranteed that on the day of the supply, no local holiday or other obstacles blocks the delivery. The trade union must be informed. Often they have the right to divide the dock labourers. Order of dock labourers, forklifts and if necessary cranes. Exact data must be given, how a supply is to be handed over to the respective ship. Take with you the temperature measuring notes which are in each cooling container. Make sure that the load zones are safety, so that no other persons come to damage. It is important to controll exact the loading time concerning the correctness of the invoice. The union is invoicing you the working hours. OUR SERVICE: In our ship supplier register you can find the right supplier for you. When desired, we select gladly the optimal ship supplier for your needs. We clarify for you all questions concerning the planned supply. We manage for you the complete supply over the entire transportation distance up to the delivery to the ship. Generaly it is to be stated that the delivery of goods to a cruise liner in a foreign country requires a lot of practical experience. Our experience guarantees you: To get the best cost-performance. To avoid redundant and annoying problems with local authorities. To know the background and connections in the different ports, with the target to decide, which port agency co-operates in the best way with which ship supplier
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