Key Accountabilities

  • Be friendly to all passengers and accept that they are coming for each reason.
  • Never say “NO” to a passenger, in case of critical situations call your superiors (Chief Receptionist or Chief Purser ).
  • Notice in a clear way all the positive and negative matters which passengers bringing to you.

Reports to

  • Bell Boy reports to the Chief Receptionist.

Subordinate Personnel

  • None

Areas of Responsibility

  • Check the cleanness and the standard of your personnel uniforms.
  • Don’t use too much jewellery and too much make up.
  • Follow up the orders which are instructed by the Receptionists.
  • Cleaning of the Reception and the Back Offices.
  • Stand by during the ship clearance in case of the Chief Purser needs something.
  • In charge for photocopies.
  • To support passengers automatically to care luggage or other things.
  • If requested bring food and beverage or other goods to the passengers cabins.

Appearance/Personal Hygiene

  • The appearance of the entire personnel on board the ship reflects the reputation and image of the company, therefore a great deal of emphasis is placed on a professional appearance.
  • The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
  • If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
  • Have a clean neat personal appearance.
  • Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
  • Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
  • A moustache is acceptable if kept neatly trimmed.
  • Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
  • Smoking is not permitted while on duty.
Please wait...