She is responsible for maintaining the standard of cleanliness in the pax cabins assigned to her, including corridors, stairways and public areas.
Reports to
The Cabin Stewardess reports directly to the Housekeeper and ultimately to the Hotel Manager.
Subordinate Personnel
None
Areas of Responsibility
The Cabin Stewardess will report to work at the prescribed starting time.
She cleans the cabins according to the instructions of the Housekeeper/Hotel Manager.
Prior to passenger embarkation the Cabin Stewardess will clean the cabins and corridors in such a way that no trace will appear of the previous occupants.
The cleaning must be of the highest standard and be strictly in accordance with the routines and instructions set by the Company and the Hotel Manager.
It is important that passengers are received graciously and friendly.
A courteous verbal introduction should be made at the beginning of a cruise and the Stewardess should acquaint each one of her passengers with the general shipboard information.
If appropriate, she should ask passengers if they feel comfortable and be briefed on meal hours, bar activities etc.
She must use her personal judgement as to how much information to provide. Never discuss internal Company matters with passengers.
During the voyage the Stewardess will closely adhere to the working instructions and routines set by the Hotel Manager/Housekeeper.
She must always report passenger complaints to the Housekeeper without delay.
She should place the appropriate information material in each cabin.
Empty cabins must always be in order and not be used for storage purposes.
She should greet passengers at all times in a friendly manner.
Before entering a cabin, she should knock on the door and announce "Housekeeping". Do not use the key to knock on the door, if there is no answer the cabin may be entered.
It is essential that passengers are informed about procedures and timing of events in connection with disembarkation.
She should pay special attention to passengers until they have left the cabins for departure.
After passengers have disembarked, she cleans the cabins immediately.
Lost and found items are to be turned into the Purser's Office and include date, cabin number or place found.
She takes special care when handling Company equipment and working material.
The Cabin Stewardess will take part in linen handling and looking after inventories directed by the Hotel Manager.
She must attend meetings and training sessions called by her Superior.
This Job Description does not complete all details but is meant to be used as a general guideline, especially for new crew members.
As our Company grows, so will our need for loyal, skilled management and, therefore, Housekeeping personnel have every opportunity of promotion to higher positions.
Performance of Duties
The Cabin Stewardess plays a considerable part in creating the image of the Company. The Company expects her to apply her ability to create a natural friendliness and show concern for the welfare of the passengers and to be concerned for the cleanliness and order in her areas of responsibility.
Appearance/Personal Hygiene
The appearance of the entire personnel on board the ship reflects the reputation and image of the company; therefore a great deal of emphasis is placed on a professional appearance.
The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
Have a clean neat personal appearance.
Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
A moustache is acceptable if kept neatly trimmed.
Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
Smoking is not permitted while on duty.
Daily Routines for Cabin Stewardess
Following requirements are to be met in the cabins:
Empty, clean and wash all waste baskets
Remove all soiled linen
Replace all used glasses
Check walls and dust all baseboards
Make up beds neatly and according to instructions from the Housekeeper
Change linen twice a week or when necessary
Check that pillows and pillow protectors are neat and spotlessly clean
Check that bed pads and blankets are clean free of defects or stains
Check that area under beds is clean and free of any articles
Check that bedspreads are clean and straight o Check that headboards are dust free and clean
Check that picture frames are dust free and picture glass spotless
Check that drapes are clean free of dust and stains and properly hung
Dust window sill
Polish curtain rod
Check that cabin is free of insects
Vacuum carpets, chairs and sofas and check that they are free of spots, rips or loose edges
Check that desks, drawers, lamps and bulbs are free of marks and dust
Check that the cabin is free of stale or unpleasant odours
Check that air conditioning grill is clean and free of dust
Check that ceiling is free of watermarks
Check that the mirror and frame are clean and free of finger prints
Clean dressers and cabinets
Arrange information material properly
Check that closets and shelves are free of dust
Check that clothes hangers are arrange properly
Clean and disinfect telephones
Empty and wash out ash-trays
Check condition of ash-trays and waste-basket
Polish door and safety handles
Polish bottle opener
Remove spots of rust
Polish all brass
Clean and treat all wood
Report anything out of order promptly to the Housekeeper
Following requirements are to be met in the bathrooms:
Check that ceiling is free of water marks
Clean wash-basin and mirror
Clean tiles, no water marks or soap film on edges of soap dish
Wash out and polish glasses, if used o Disinfect wash-basin
Clean and polish water faucets
Clean bathroom floor, walls and ceiling
Place washcloth and bath mat according to specifications
Sort out damaged towels
Check that towel racks and bars are clean and free of hand or water marks
Fold and hang towels according to instructions from the Housekeeper
Replenish bathroom supplies
Check that toilet-bowl is clean and free from odours, waste marks or stains under edge and outlet clean
Check that toilet-seat and hinges is clean free of stains or marks and disinfected
Replenish toilet paper and Kleenex
Fold end of toilet paper in triangle
Scrub and disinfect shower floor and walls
Check condition of shower curtain and hooks and make sure shower curtain is clean free of any soap marks
Clean inside of shower head and shower hose o Clean and dust light fixtures
Check that light switches are free of dust and finger prints
Check that the top of the door is clean and free of dust
Empty and clean waste basket
Clean pipes under the counter
Report anything out of order promptly to the Housekeeper
Lost Items
To be brought immediately to the Front Desk with a note of cabin or place found, Date and time found and finder’s name
