Key Accountabilities

  • She is responsible for maintaining the standard of cleanliness in the pax cabins assigned to her, including corridors, stairways and public areas.

Reports to

  • The Cabin Stewardess reports directly to the Housekeeper and ultimately to the Hotel Manager.

Subordinate Personnel

  • None

Areas of Responsibility

  • The Cabin Stewardess will report to work at the prescribed starting time.
  • She cleans the cabins according to the instructions of the Housekeeper/Hotel Manager.
  • Prior to passenger embarkation the Cabin Stewardess will clean the cabins and corridors in such a way that no trace will appear of the previous occupants.
  • The cleaning must be of the highest standard and be strictly in accordance with the routines and instructions set by the Company and the Hotel Manager.
  • It is important that passengers are received graciously and friendly.
  • A courteous verbal introduction should be made at the beginning of a cruise and the Stewardess should acquaint each one of her passengers with the general shipboard information.
  • If appropriate, she should ask passengers if they feel comfortable and be briefed on meal hours, bar activities etc.
  • She must use her personal judgement as to how much information to provide. Never discuss internal Company matters with passengers.
  • During the voyage the Stewardess will closely adhere to the working instructions and routines set by the Hotel Manager/Housekeeper.
  • She must always report passenger complaints to the Housekeeper without delay.
  • She should place the appropriate information material in each cabin.
  • Empty cabins must always be in order and not be used for storage purposes.
  • She should greet passengers at all times in a friendly manner.
  • Before entering a cabin, she should knock on the door and announce "Housekeeping". Do not use the key to knock on the door, if there is no answer the cabin may be entered.
  • It is essential that passengers are informed about procedures and timing of events in connection with disembarkation.
  • She should pay special attention to passengers until they have left the cabins for departure.
  • After passengers have disembarked, she cleans the cabins immediately.
  • Lost and found items are to be turned into the Purser's Office and include date, cabin number or place found.
  • She takes special care when handling Company equipment and working material.
  • The Cabin Stewardess will take part in linen handling and looking after inventories directed by the Hotel Manager.
  • She must attend meetings and training sessions called by her Superior.
  • This Job Description does not complete all details but is meant to be used as a general guideline, especially for new crew members.
  • As our Company grows, so will our need for loyal, skilled management and, therefore, Housekeeping personnel have every opportunity of promotion to higher positions.

Performance of Duties

  • The Cabin Stewardess plays a considerable part in creating the image of the Company. The Company expects her to apply her ability to create a natural friendliness and show concern for the welfare of the passengers and to be concerned for the cleanliness and order in her areas of responsibility.

Appearance/Personal Hygiene

  • The appearance of the entire personnel on board the ship reflects the reputation and image of the company; therefore a great deal of emphasis is placed on a professional appearance.
  • The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
  • If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
  • Have a clean neat personal appearance.
  • Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
  • Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
  • A moustache is acceptable if kept neatly trimmed.
  • Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
  • Smoking is not permitted while on duty.

Daily Routines for Cabin Stewardess

Following requirements are to be met in the cabins:
  • Empty, clean and wash all waste baskets
  • Remove all soiled linen
  • Replace all used glasses
  • Check walls and dust all baseboards
  • Make up beds neatly and according to instructions from the Housekeeper
  • Change linen twice a week or when necessary
  • Check that pillows and pillow protectors are neat and spotlessly clean
  • Check that bed pads and blankets are clean free of defects or stains
  • Check that area under beds is clean and free of any articles
  • Check that bedspreads are clean and straight o Check that headboards are dust free and clean
  • Check that picture frames are dust free and picture glass spotless
  • Check that drapes are clean free of dust and stains and properly hung
  • Dust window sill
  • Polish curtain rod
  • Check that cabin is free of insects
  • Vacuum carpets, chairs and sofas and check that they are free of spots, rips or loose edges
  • Check that desks, drawers, lamps and bulbs are free of marks and dust
  • Check that the cabin is free of stale or unpleasant odours
  • Check that air conditioning grill is clean and free of dust
  • Check that ceiling is free of watermarks
  • Check that the mirror and frame are clean and free of finger prints
  • Clean dressers and cabinets
  • Arrange information material properly
  • Check that closets and shelves are free of dust
  • Check that clothes hangers are arrange properly
  • Clean and disinfect telephones
  • Empty and wash out ash-trays
  • Check condition of ash-trays and waste-basket
  • Polish door and safety handles
  • Polish bottle opener
  • Remove spots of rust
  • Polish all brass
  • Clean and treat all wood
  • Report anything out of order promptly to the Housekeeper

Following requirements are to be met in the bathrooms:
  • Check that ceiling is free of water marks
  • Clean wash-basin and mirror
  • Clean tiles, no water marks or soap film on edges of soap dish
  • Wash out and polish glasses, if used o Disinfect wash-basin
  • Clean and polish water faucets
  • Clean bathroom floor, walls and ceiling
  • Place washcloth and bath mat according to specifications
  • Sort out damaged towels
  • Check that towel racks and bars are clean and free of hand or water marks
  • Fold and hang towels according to instructions from the Housekeeper
  • Replenish bathroom supplies
  • Check that toilet-bowl is clean and free from odours, waste marks or stains under edge and outlet clean
  • Check that toilet-seat and hinges is clean free of stains or marks and disinfected
  • Replenish toilet paper and Kleenex
  • Fold end of toilet paper in triangle
  • Scrub and disinfect shower floor and walls
  • Check condition of shower curtain and hooks and make sure shower curtain is clean free of any soap marks
  • Clean inside of shower head and shower hose o Clean and dust light fixtures
  • Check that light switches are free of dust and finger prints
  • Check that the top of the door is clean and free of dust
  • Empty and clean waste basket
  • Clean pipes under the counter
  • Report anything out of order promptly to the Housekeeper
Lost Items
  • To be brought immediately to the Front Desk with a note of cabin or place found, Date and time found and finder’s name
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