Key Accountabilities

  • He/She is responsible for maintaining the standard of cleanliness in all public areas assigned to him/her including officer and crew areas.

Reports to

  • The Housekeeping/Cleaner reports directly to the Housekeeper

Subordinate Personnel

  • None

Areas of Responsibility

  • He/She assists in the handling of linen and with general laundry work.
  • He/She cleans passengers, officers and crew areas according to the established cleaning procedures.
  • He/She assists in storage and luggage handling whenever requested.
  • He/She takes care of any side jobs assigned to him/her.
  • Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
  • Smoking is not permitted while on duty.

Performance of Duties

  • The Housekeeping/Cleaner will report to work at the prescribed starting time.
  • Passengers should be greeted at all times in a friendly manner.
  • The cleaning must be of the highest standard and be strictly in accordance with the routines and instructions set by the Housekeeper.
  • He/She cleans (once a day) the Master's, Chief Engineer's and Hotel Manager's cabins.
  • He/She cleans all other Officer cabins once a week.
  • He/She returns lost and found items to the Purser's Office and includes date and location of where article was found.
  • He/She takes special care when handling Company equipment and working material
  • He/She attends meetings and training sessions called by His/Her Superior.
  • This Job Description does not encompass¬†all details but is meant to be used as a general guideline, especially for new crew members.

Appearance/Personal Hygiene

  • The appearance of the entire personnel on board the ship reflects the reputation and image of the company; therefore a great deal of emphasis is placed on a professional appearance.
  • The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
  • If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
  • Have a clean neat personal appearance.
  • Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
  • Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
  • A moustache is acceptable if kept neatly trimmed.

Daily Routines for Housekeeping/Cleaner

The duties of the Cleaning crew will be scheduled by the Housekeeper and the following routines are to be met:
  • Vacuum all staircases and landings
  • Vacuum and clean all elevators
  • Vacuum behind all fire doors
  • Vacuum elevators twice daily or more often, as traffic dictates.
  • Clean elevator door tracks daily and polish once a week.
  • Wash and/or polish elevator walls and doors daily
  • Wash portholes once a week from the inside. Remove smudges and finger prints when necessary.
  • Control and shift ash urns at least eight times a day
  • Dust directional and exit signs twice a week
  • Mop and/or buff vinyl and other hard surface floors
  • Clean, dust and remove spots from all bar stools, chairs and sofas
  • Dust light fixtures
  • Vacuum under all cushions
  • Clean and dust all table tops in the bars, lounges and lobbies
  • Clean all windows
  • Clean and polish glass doors on both sides and dust behind rails
  • Clean and dust bar counters, walls and lights above bars
  • Clean and dust all art pieces
  • Check and clean all air conditioning outlets, ventilators and loud-speakers
  • Clean and wash down frequently all ceilings
  • Clean all walls and remove finger marks
  • Clean and dust on top of boards, thoroughly clean and re-arrange rest rooms at least four times a day, including:
  • Washing of hand-basin, toilets, urinals
  • Cleaning of tiles
  • Empty trash cans
  • Clean mirrors, sinks, bright surfaces and floors
  • Replace paper products as necessary
  • Clean walls
  • Vacuum upholstered furniture and dust all chairs
  • Clean dance floors and remove shoe marks
  • Polish all brass
  • Clean and polish all public telephones
  • Clean the information desk including all offices-
  • Polish all display boxes
Following requirements are to be met in public toilets:
  • Empty all waste baskets
  • Empty and wash all ash-trays
  • Scrub toilet bowl and urinals inside and outside
  • Clean toilet seats on both sides
  • Wash all doors on both sides and check frames for dust
  • Wash all walls around toilets and urinals
  • Wash hand-wash-basin inside and outside
  • Polish all mirrors
  • Scrub the floor
  • Clean all drains
  • Remove rust
  • Fill up toilet paper, hand-towels and soap
Cleaning of Offices
  • All offices are to be cleaned daily by the Housekeeping Department. The cleaning should include the following steps:
  • Vacuum all carpets daily
  • Empty waste-baskets and wipe the outside and inside with damp cloth
  • Dust desk top and other furniture. Once a week, apply furniture cleaner and polish
  • Empty and wipe out ash-trays
  • Clean porthole ledges and door frames once a week
  • Clean walls, ceiling and doors
  • Clean air-condition outlets

Important: Use the correct cleaning material. Report any repairs needed in the described areas and follow up on this matter.

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