Key Accountabilities

  • Be friendly to all passengers and accept that they are coming for each reason.
  • Never say “NO” to a passenger, in case of critical situations call your superiors (Chief Receptionist or Chief Purser ).
  • List in a clear way all the positive and negative matters which passengers bringing to you.

Reports to

  • Night Auditor reports to the Chief Receptionist.

Subordinate Personnel

  • Bellboy

Areas of Responsibility

  • Work very close with all the other Head of Department.
  • Be friendly and smart on the phone.
  • Follow up the orders which are instructed by the Chief Purser – Support him/her in all requested matters (Pax comment cards – Preparation of lists – Passenger cash procedures)
  • In charge for sorting the passenger cheques (control the signatures – correct amounts), but all the cheques in the right boxes for each cabin.
  • Control the balance between the computer systems (mostly Micros-Fidelio)
  • Prepare end of the day a back up from the computer system.
  • Check work left over from the day shift.
  • Report to the Chief Receptionist all the problems which are came up during the night.
  • In charge of the passenger payment on disembarkation day.

Appearance/Personal Hygiene

  • The appearance of the entire personnel on board the ship reflects the reputation and image of the company, therefore a great deal of emphasis is placed on a professional appearance.
  • The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
  • If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
  • Have a clean neat personal appearance.
  • Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
  • Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
  • A moustache is acceptable if kept neatly trimmed.
  • Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
  • Smoking is not permitted while on duty.
  • Check the cleanness and the standard of your personnel uniforms.
  • Don’t use too much jewellery and too much make up.
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